Privacy Policy

These guidelines cover our website at tovatitanium.site, your board purchases here, and direct messages sent our way. External sites linked from our pages operate under their own independent policies.

The responsible organisation is Tova Titanium Pty Ltd, located at 87 Crown Street, Wollongong NSW 2500, Australia. For any privacy queries or data requests, please write to [email protected] or telephone +61 2 297 2082.

Merchant

Tova Titanium Pty Ltd

Registered address

87 Crown Street, Wollongong NSW 2500, Australia

Email

[email protected]

Phone

+61 2 297 2082

We gather only the basic records necessary for the specific jobs detailed below.

3.1 Information you provide directly

Your full name, postal address, email, and contact phone when placing an order, plus the text of any notes you send or feedback you leave. We keep order details for the full statutory accounting timeframe, while correspondence is retained for up to 3 years after our final conversation.

3.2 Payment and transaction data

Your reference number, boards selected, total sums, payment method, and dispatch milestones. No credit card or internet banking numbers are collected on this website. These purchase records remain stored through the mandatory accounting duration.

3.3 Automatically collected information

Your IP address, hardware and browser details, visited pages, arrival links, and visit timestamps logged by our server and listed cookie files. We keep server log entries for 30 days and anonymous trend data for up to 14 months.

3.4 Marketing and advertising data

Information on the promotional banner, link, or campaign that guided you to our workshop site, saved solely to understand where visits originate. Retained for up to 90 days.

3.5 Details shared by our service partners

Parcel tracking milestones from our freight partners and transaction clearance notices from payment channels, matched directly to your board order.

3.6 Children

Our website is not intended for visitors younger than 18. We do not deliberately gather records on minors, and a parent or guardian can email [email protected] to have any such records removed promptly.

Your name, delivery address, inbox address, and phone number are vital so we can ship your chopping board and keep you posted. We cannot accept an order without them. Any other detail is strictly up to you.

• To assemble your parcel, handle delivery, issue tax invoices, and manage any returns or refund claims.
• To reply to your questions and send dispatch updates via email or text message.
• To safeguard our site, spot suspicious transactions, and see how kitchen prep enthusiasts navigate our pages.
• To share product news and special notes only if you opted in, with an opt-out link included in every email.
• To comply with statutory bookkeeping rules and related legal mandates.

We never sell customer records to anyone. We pass information only to the partners named below, each tied to formal contracts to act purely on our directions.

6.1 Payment processing

Whichever payment option you pick receives only the necessary details to process and balance your transaction.

6.2 Shipping and fulfilment partners

Our delivery couriers receive your name, physical address, and telephone number so they can bring your board to the door and call if needed.

6.3 Service providers

Our web host, message distribution services, and helpdesk software handle records strictly under our instruction.

6.4 Advertising and analytics partners

Analytical and promotional cookies, placed purely after your approval, report browsing metrics to their vendors as explained in our Cookie Policy.

6.5 Legal and regulatory disclosures

We may release records if required by legal statute or to protect our business, such as resolving a contested transaction.

6.6 Business transfers

Should our enterprise undergo an acquisition or merger, customer records transfer to the incoming custodian under identical privacy safeguards.

Certain partners may handle technical data outside Australia. Whenever this occurs, we depend on formal adequacy findings or standard contractual clauses to ensure your data maintains the same shield.

Pursuant to Privacy Act 1988, your entitlements include access and correction rights.

8.1 Data access, updates, removal, and transfer

You are entitled to view what we have on file, adjust errors, request deletion, obtain an export in standard digital form, limit or contest our use, and revoke earlier permission. Taking back consent does not undo actions completed prior to your notice.

8.2 Marketing choices

You will find an unsubscribe link in every newsletter we send. You can also turn off analytics and advertising cookies whenever you like via our banner.

8.3 Exercising your rights

Send your request to [email protected]. We might ask you to confirm who you are first, and we will reply within 30 days. You also have the right to lodge a formal complaint with the data authority in Australia.

This store operates over secure HTTPS encryption. All order data sits behind protected access barriers, reachable only by staff and suppliers who genuinely need it. We do not gather or store any bank card details on this site.

Purchase entries and billing records remain filed for the statutory tax period before being wiped. Customer service notes stay stored for up to 3 years from your last message. Technical server logs are preserved for 30 days, aggregated site analytics for up to 14 months, and promotional consents until you opt out.

Links pointing toward social platforms, third-party sites, or external payment gateways lead to independent entities. We cannot take responsibility for how those outside services safeguard your information.

We adjust this statement whenever our operations or relevant legal statutes shift. The active version is always visible right here, accompanied by the latest update date at the beginning.