Official policy · Updated October 2026Order now

Returns & Refunds

Name: Tova Titanium
Address: 87 Crown Street, Wollongong NSW 2500, Australia, AU
Telephone: +61 2 297 2082

You are welcome to return any order from Tova Titanium within 30 days of arrival, no hard feelings. Here is how our return process works, who covers freight, and when your payment comes back.

! Please note: ask us for a return authorization number prior to dispatch, and post the parcel exclusively to our specified return address. Parcels sent without notice cannot be traced to your order.

30-day refund guarantee01

Your return window covers 30 days starting from the date of physical delivery. It applies whether a board turned up flawed, wrong, or you simply had a change of heart.

Return conditions02

Damaged or faulty item: full refund or a swift replacement, original standard delivery fees included; please attach photographs to your message.
Incorrect item delivered: we dispatch the proper board promptly and organise pickup of the mistaken item at our expense.
Change of plans: your cutting board must remain unwashed, unused, and in its complete original packaging with intact seals and tags. You cover return postage, and initial delivery costs are non-refundable.
Chopping surfaces that have been opened and handled cannot be restocked for hygiene reasons, unless a clear manufacturing defect is present.

Boards that have been used for food chopping, washed with abrasive pads, modified, or returned without complete original protective packaging cannot be returned due to Australian food contact hygiene and biosecurity regulations.

Returning your board: the straightforward process03

Reach out within 30 days of parcel arrival by emailing [email protected] or phoning +61 2 297 2082. Please include your order details, reason for return, and clear photos if anything arrived damaged.
We will get back to you within one business day with your return authorisation code and our postal address.
Box the item securely inside its original carton, slip in a paper note showing your return code, and tape the package shut.
Post the parcel to our stated address and send your postal tracking number to our inbox. Hang onto the post office receipt until the money lands.

Refunds and processing time04

Our workshop checks the returned parcel within 3 business days of arrival and emails your refund confirmation. Payouts match your initial payment route: cash-on-delivery purchases are sent via bank transfer to your nominated account, while direct bank transfers return to the sending account. Banking clearing takes 1-5 business days.

Exchanges and cancellations05

Want a different size instead? Lodge a standard return and order your replacement separately; we credit the original board once received. Cancellations carry zero charge if sent before parcel collection: simply email [email protected] with your order number.

Questions about this policy06

Send an email to [email protected] or ring +61 2 297 2082 throughout Mon-Thu 09:00-17:15, Fri 09:00-15:30, Sat 09:30-13:30. We reply to all inquiries within one working day.

Merchant: Tova Titanium Pty Ltd
Registered address: 87 Crown Street, Wollongong NSW 2500, Australia
Email: [email protected]
Phone: +61 2 297 2082