Tova TitaniumShipping & Delivery
Every cutting board leaving Tova Titanium is wrapped securely and handed to an accountable courier. Below you will find our transit times, standard rates, and what happens if a box turns up late or bruised.
Order processing time01
Orders completed before 14:00 on regular working days head out that very afternoon; orders arriving past the cutoff, over the weekend, or during public holidays dispatch the following business day. An order confirmation lands in your inbox right away, followed by courier tracking details the moment your board leaves.
Following your parcel02
- Click the tracking link included in your dispatch email or text message.
- Head to our Track your order page and drop in your order number.
- Live tracking begins once the courier runs the initial scan, normally within 24 hours of dispatch.
- Location updates appear as your parcel moves through transit hubs on its route.
Estimated delivery times03
Delivery timelines count working days from dispatch and serve as practical estimates rather than ironclad promises. Remote postcodes may require another 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Australia | 1-3 business days |
| Other destinations | Calculated at checkout before entering payment |
Shipping and handling costs04
Complimentary standard delivery on orders over $120 across Australia; smaller parcels cost $8.50. The exact shipping fee for your location appears in the summary before you place the order.
International shipping05
For shipments traveling outside Australia, postage rates and transit estimates show during checkout. Any regional import duties or local taxes belong to the recipient upon arrival. Parcels turned away at border control are processed as returns.
Missing, delayed, or damaged shipments06
6.1 Damaged
Inspect your package upon arrival. If the box or board shows shipping damage, take clear photos and email [email protected] within 48 hours. We will organise a replacement or arrange a full refund; no need to send back the damaged piece unless we ask.
6.2 Lost
Should your tracking stall with zero scans for 5 business days, reach out with your order number. We will start an investigation with the carrier and either dispatch a fresh board or issue a full refund, per your choice, within 10 business days of the report.
6.3 Package marked delivered without arriving
Please check around your porch, ask family members or neighbours, and consult your local depot first, then write to us within 3 days of that delivery scan. We will log a courier inquiry and keep you updated until it is sorted.
Questions about this policy07
Send an email to [email protected] or ring +61 2 297 2082 throughout Mon-Thu 09:00-17:15, Fri 09:00-15:30, Sat 09:30-13:30. We reply to all inquiries within one working day.
- Merchant
- Tova Titanium Pty Ltd
- Registered address
- 87 Crown Street, Wollongong NSW 2500, Australia
- [email protected]
- Phone
- +61 2 297 2082