Terms & Conditions

Tova Titanium operates as the business name of Tova Titanium Pty Ltd, 87 Crown Street, Wollongong NSW 2500, Australia. Full company details, registered data and contact information appear on our Legal Notice page and in your receipt email. Return parcels are accepted solely at the specific address provided once your request is approved; please do not post items anywhere else.

Purchasers must be at least 18 years of age. All items and pages are intended for private home use unless we confirm a commercial arrangement in writing. We reserve the right to decline, cap or cancel a purchase if details cannot be verified, if stock is depleted, or if fraud is suspected, issuing a full refund for funds collected.

Product prices appear in USD. Shipping fees are presented at checkout prior to final payment. If an obvious pricing mistake occurs, we may fix it before shipping and give you the choice between keeping the order at the adjusted figure or cancelling without penalty.

3.1 VAT and customs duties

Orders sent within Australia include VAT wherever applicable. If shipped outside Australia, local customs fees, import taxes and border tariffs belong to the destination authority and must be paid by the recipient. Parcels rejected at border control are processed as returns, with transport expenses subtracted from the refunded amount.

You can pay using Cash on delivery, Bank transfer. We do not gather or store any card details or banking credentials on this website.

4.1 Order placement and acceptance

An order is logged once you complete the checkout screen. You will receive an acknowledgment note with your order code; our agreement is finalised when items leave the workshop and a shipping email is sent. Up to that point, we may cancel the transaction and return your payment.

4.2 Failed or incomplete payments

Packages with unsettled or incomplete payments will not leave our facility. For cash on delivery orders, any parcel left uncollected or turned away will travel back to us and be cancelled.

We collect and use personal details solely to ship orders, handle inquiries and maintain site security, exactly as laid out in our Privacy Policy. Information on trackers appears in the Cookie Policy. Both policies are part of these terms.

Follow the guidance shown on the product page, the packaging and the enclosed insert during daily prep. Store boards safely out of reach of small children. Our imagery shows genuine stock; display calibrations differ between screens, so minor tone variations do not represent a flaw.

6.1 Storage, expiry and disposal

Keep items stored under the conditions marked on the box. If any product carries a use-by date, stop using it once that date has passed. Recycle packaging and dispose of retired kitchenware following local council rules.

Content on this site does not constitute health, dietary or medical advice. Descriptions cover how our kitchen tools work and how to care for them, without making wellness claims. Please consult a qualified practitioner if you are pregnant, nursing, undergoing treatment, or have particular health concerns.

Any price reduction visible on the shop applies solely to orders completed while it is active, and offers cannot be stacked unless specified. Promotional codes must be entered during checkout and cannot be applied retroactively. Promotional bonus items must be included if the main order is returned.

Postage methods, transit windows and prices are detailed on our Shipping & Delivery page. Transit times are calculated in business days from handover and serve as estimates rather than fixed delivery promises. Multi-item purchases may occasionally arrive in separate parcels.

We remain responsible for your parcel until the courier delivers it to you or your designated recipient at the provided address, at which point risk of loss transfers to you. Any obvious shipping damage should be photographed and reported to [email protected] within 48 hours. Please verify your address at checkout: if a package returns because of an incorrect address or failure to collect, shipping expenses will be subtracted from your refund.

You can send an item back within 30 days of arrival under the rules outlined on our Returns & Refunds page. Please ask for an authorisation reference before posting and ship only to the destination we confirm. The refund covers the purchase price of the item; delivery fees are reimbursed only if an error was ours or the product arrived damaged. Your legal withdrawal rights remain untouched.

All kitchenware must match the published description and be free of flaws when received. Tova Titanium provides statutory consumer guarantees pursuant to the Australian Consumer Law. Products are warranted against material manufacturing defects, warping, cracking, or delamination under normal domestic culinary use for a period of 12 months. Should an item develop a fault during the legal warranty term of your jurisdiction, we will inspect it and decide whether to repair, replace or refund it. Routine wear, accidental damage and improper care are outside this cover.

You agree not to make deceptive orders, tamper with website infrastructure, harvest personal details of other shoppers, or submit unlawful, dishonest or rude material. We may restrict or terminate site access if these standards are ignored.

All written content, workshop photos, illustrations, logos and underlying code remain the property of Tova Titanium Pty Ltd or its partners. You are welcome to browse and print pages for private home use, but copying, sharing or using them commercially requires our prior written consent.

Our pages might feature outbound links to third-party web destinations. We hold no responsibility for their uptime, material or policies, and sharing an external link does not mean an endorsement.

Reviews posted here come from verified purchasers sharing personal experiences, which may vary from kitchen to kitchen. Sending us feedback, photos or prep stories gives us permission to display them on the site without compensation, showing only your first name. We remove entries upon request and filter out anything inappropriate or disclosing private details.

This website is provided on an as-is basis. While we strive to keep every detail fresh and factual, continuous availability and error-free operation cannot be guaranteed. This limitation does not affect the statutory guarantees protecting your physical purchases.

To the maximum extent permitted by the Australian Consumer Law, liability of Tova Titanium Pty Ltd for any breach of statutory conditions is limited to the replacement of the goods or an amount equal to $100 or the total order purchase value. We take full responsibility for losses stemming from gross negligence or deliberate intent, for physical injury or health harm, and whenever statutory law prohibits limits. For other claims, our legal liability remains confined to foreseeable losses typical for a retail contract of this nature.

You agree to indemnify us against any third-party claims arising from your non-compliance with these terms or material you submit to the site, to the fullest extent permitted by law.

The laws of New South Wales and the Commonwealth of Australia govern these terms, and any legal actions fall under the exclusive jurisdiction of the Australian courts. Should a dispute remain unresolved through direct conversation, legal action may be brought before the competent court where our business is registered; retail consumers maintain the right to legal proceedings in their local domestic courts. Mandatory consumer protections in your place of residence remain intact.

Order confirmations, dispatch updates, receipts and legal notices will be delivered to the email address entered during purchase. Please make sure this inbox is active and check the junk folder occasionally, as an email sent to that address is considered received.

We may assign our rights and commitments under this agreement to a successor business entity, provided your legal position remains unchanged. You may not reassign your rights under this contract without our prior written consent.

Our decision not to act on a specific term right away does not forfeit our right to enforce that rule later.

Should any part of these terms prove unenforceable, the remaining sections stay fully active, and the invalid term will be replaced by a lawful one that mirrors its intent as closely as possible.

We reserve the right to suspend accounts or decline future purchases if someone violates these terms. Any parcel that has already left our workshop remains unaffected.

These terms, our referenced store policies, and your purchase receipt form the complete agreement between us. If these documents appear in multiple languages, the edition shown on the store where you bought your board governs.

If you have questions about these conditions, reach us at [email protected], call +61 2 297 2082, or drop a note through our Contact page. Our physical mail goes to 87 Crown Street, Wollongong NSW 2500, Australia.

Merchant

Tova Titanium Pty Ltd

Registered address

87 Crown Street, Wollongong NSW 2500, Australia

Email

[email protected]

Phone

+61 2 297 2082